Refund policy

Unfortunately, we cannot accept returns on personal care goods (such as beauty products). 

Damages and issues
Please inspect your order upon receipt and contact us immediately at returns@shopelainamariebeauty.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

We will review your email within one to three business days and if accepted, we’ll send you a return shipping label to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
If accepted, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, you will be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.